Burrell Behavioral Health - Connection Center

“I was referred by my doctor here for a specific treatment with a specific clinician. However, when I called they acted like they don’t take referrals and it didn’t matter what it said. Horrible customer service and first impression. And I talked to 3 different people! No one even looked at the referral my doctor faxed. Why come here if it generates so much anxiety just to get started? Surely there is better out there.”

“Alright, here's what's up. The therapists you get are hit or miss but if at all possible, request one D. Wolf. She is fantastic at her job, has exceptional credentials and a solid background doing what she does. She is a remote worker and I've been seeing her for I can't quite remember how long but long enough and I hope to continue speaking with her. She is probably one of the few people who can actually listen and give solid, genuine advice and guidance. These people have reviews and surveys they have done on them for how they perform on duty. The surveys are hard to work with on a phone and since I don't care about owning a tower computer. You guys, and her bosses, can read mine here, publicly. Give the woman a raise, cover her medical and guarantee her a spot on your board of directors when the time is right. She deserves every bit of praise she can hear. Her background alone should've earned her a spot a long time ago. For Dr. D. Wolf, 10/10. I hope she earns a place in your guys hall of heroes and can retire knowing she has done the Ozarks a valuable service. She deserves to be able to raise her doggos and relax.”

“Their central call center is a joke. I've been using Burrell for 2 years, and it seems like something always goes wrong. Either you never receive the call, or the online video appointment doesn't work. The most frustrating part is that you can't contact the clinic directly when there's a problem. Instead of resolving the issue, you're forced to go through endless phone menus trying to reach someone who can help. Then, after spending all that time trying to get connected, you're told you're late for your appointment and need to reschedule. I'd recommend looking elsewhere if you want to avoid the frustration.”

“I’ve spent many years here many years ago. Something has happened to this place since 2020ish It’s gone way downhill because it’s about a nightmare to get anything done there anymore. The woman that keeps answering the phone to schedule an appointment has minimal patience. You can hear her grinding her teeth with anger through the phone if you are (politely) confused. I could write a pamphlet about this place!”