Ozark Center Urgent Behavioral Solutions

“I have had to come here twice in the last couple months because my Ozark center doctor is booked out to August. I felt like my symptoms were not taken seriously. They made me feel like I shouldn't be there. The nurse and front desk were great. But the provider told me I should be finding solutions on my own without asking for help from them. They made me feel like coming here is inapropriate. They made me feel like I was drug seeking and I did not ask for anything controled. If you have a Ozark center doc and need help don't come here.”

“I recently took a family member to UBS. They have been struggling, and wanted to talk to someone. It's apparently not the right place for that. They had to fill out a bunch of paperwork. Got left alone, several times. And, when finally addressed by the doctor, they said she spoke to them not directly, but while staring at the computer. Very detached, impersonal, and indifferent. It takes a lot of courage to go to somewhere like this, and they were already feeling like things didn't matter, and that things were pointless. This doctor just made them feel worse. The only reason I'm giving the one star, is the front desk person was nice, and there was a nurse, or aide--not sure--named Maria that was nice. The rest of the visit was not okay. Do better!”

“I can’t say enough good things about Ozark Behavioral Solutions. From my very first visit, the staff made me feel heard, respected, and safe, which made opening up so much easier—even as someone new to therapy. A kind Russian lady, was incredibly patient and welcoming. She guided me through every step, explained everything clearly, and made sure I felt comfortable. Even when my schedule changed or there were small misunderstandings, she/they all remained supportive and helpful. Every visit felt thorough but never rushed. The team answered my questions, created a plan that worked for me, and left me feeling calmer, more grounded, and like I finally had a starting point instead of feeling stuck. Mental health care can be intimidating, but Ozark Behavioral Solutions made it approachable, professional, and genuinely supportive. I always leave feeling understood, cared for, and more confident in managing my mental health. I highly recommend them!”

“I want to preference this by saying that I have never gotten therapy or anything and this was my very first experience with anything of that sort. Everyone I talked to was nice except for the last lady, she was the nurse that prescribed things, i don't know her title. When she came into my room she didn't introduce herself, just a cold "come with me" but I couldn't understand her, I thought she told me somebody would be in in a minute, so I just stayed seated in my room and then she yells from across the hall "excuse me I said come in" and I said oh sorry. So I go into her office and I couldn't quite understand what she said to me but she said something about it being almost 9 o'clock and they're about to close. Seriously? I've already been here for four hours, two of which I was by myself waiting, but you're trying to make me feel guilty about you not getting out of here on time? Anyway, then she starts to ask the questions. She mentioned my cuts (not to mention nobody even offered to clean my fresh cuts, which I had cleaned most of the dried blood off with saliva in my car before I came in. I even called before I came asking if they would rather me go to the hospital and they said to just come to them. And it's not like I was wearing long sleeves and they forgot about it, they went halfway up my arm with dried blood in them) then she goes on this lecture about how she has discoloration spots on her arms and "when I look at people like you who have nice skin I think why do they wanna do that to themselves because I would do anything to get rid of my marks." And she kept using the word "ugly" when referring to both mine and hers (hers were not self harm by the way, she told me that) Then she goes on about why I shouldn't kill myself, that's not even why I was there, I never told anybody I wanted to kill myself they just saw the wounds and immediately that's what they think. Then she starts asking about my trauma and she starts prying and asking who did it and when and where and I don't know if that's on her list of things that she's supposed to ask but it was very uncomfortable, and she does not know how to read body language (or she didn't care) She then made me feel guilty for not reporting it... "you should've reported that. Why didn't you? Why didn't you tell your mom?" Yeah... I know, and I think about that every goddamn day of my life. At this point I'm on the verge of crying. She starts talking about the guy that has no limbs and her exact words were "see you wouldn't expect a guy like this to get a pretty girl you would think he would get an ugly girl or nobody at all but look he has a pretty wife and kids." What does that even mean? And what does that even have to do with me? I never said anything about me being ugly? The guy not even ugly he just doesn't have any limbs. That's the word she kept using, "ugly". Then she asks if I exercise and I said sometimes I walk but not as much as I used to because of how depressed I've been, understandable right? She starts talking about her weight loss, because she saw that I was overweight and she also brought this up right after I told her that I didn't have any friends so immediately she thought that people didn't wanna be my friend because of my weight. I'm a bigger girl, I know that, and I'm not sensitive to that kind of thing, but if you're gonna work in an environment with people who are struggling with God knows what, you need to have bedside manner, because something like that could push somebody over, you'd think she'd be trained to know that. She started talking about God too (One of the questions was asking about my religion so she knew that I wasn't Christian or anything) I don't remember exactly what she said because I did zone out but it was unbelievable. That lady needs to find another profession, because as somebody who has been too scared to go to therapy throughout all these years, I've never been more scared to get help... Anyway, ended up screaming and crying in my car and then I called 988 again.”